Privacy & Policy

Effective Date: June 5, 2025 Last Updated: June 5, 2025 myShop (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our myShop Point of Sale (POS) mobile application (“App”). Please read this policy carefully to understand our views and practices regarding your personal data. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not use the App. 1. Information We Collect We may collect and process the following types of information: a. Information You Provide Directly When you use the app, you may provide us with: User and Business Information: Name, email address, phone number, business name, address, tax identification number, and other business credentials. Account Credentials: Username, password, and authentication tokens. Payment and Billing Information: Bank details, transaction data, and invoicing details. Product and Inventory Data: Product names, prices, SKUs, barcodes, stock levels. Customer Data: Information about your customers (e.g., names, contact info, purchase history). b. Information Collected Automatically When you use the App, we automatically collect: Device Information: Device model, OS version, unique device identifiers (e.g., IMEI, MAC address). Log Data: IP address, access time, pages visited, and usage details. Location Data: With your permission, we may collect location data for business analytics or to improve app services. c. Cookies and Tracking Technologies We may use mobile identifiers, analytics SDKs (like Google Firebase or Mixpanel), and similar technologies to analyze user interaction and improve app performance. 2. How We Use Your Information We use the information we collect to: Create and manage user accounts. Provide and maintain the myShop POS services. Process transactions and manage invoices. Store and track inventory and sales. Generate business performance reports. Provide customer support. Improve and personalize user experience. Send important notices, security alerts, and system updates. Comply with legal obligations and prevent fraudulent activity. 3. Sharing and Disclosure of Information We do not sell your personal or business data to third parties. However, we may share your information in the following circumstances: a. With Service Providers We may share information with third-party vendors and partners who perform services on our behalf (e.g., cloud hosting, analytics, payment gateways). b. For Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government investigations). c. Business Transfers If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. 4. Data Security We implement appropriate technical and organizational measures to: Protect your data from unauthorized access, alteration, disclosure, or destruction. Encrypt sensitive information during transmission (e.g., via HTTPS and TLS). Use secure authentication and role-based access control. Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and log out of your account after each session. 5. Data Retention We retain your data for as long as necessary to: Fulfill the purposes described in this policy. Comply with legal and regulatory obligations. Resolve disputes and enforce our agreements. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices Depending on your region (e.g., EU/EEA under GDPR, California under CCPA), you may have the following rights: Access: Request a copy of the data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your data (subject to legal limits). Objection: Object to processing for marketing or profiling. Portability: Receive your data in a structured, machine-readable format. To exercise these rights, please contact us at: [Insert Contact Email] 7. Children’s Privacy The myDukan app is not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware that personal data of a child has been collected without parental consent, we will delete it promptly. 8. Third-Party Links The app may contain links to third-party services or websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any information. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. We will notify you of any material changes through the app or via email. Your continued use of the app after changes are posted constitutes your acceptance of those changes.